Any errors in the log files will be used to prove that the operating system has been compromised by viruses.To prove their point, the fake tech may lead the user through the steps to access the Windows Event Viewer logs, the system monitor, the system’s list of available services or any other technical tool that most users have never seen or even heard of: They may even go so far as to threaten to have the user’s computer disabled so as to prevent the spread of infection. These fake techs can also use various other technical tools built into Windows to trick their potential victim into believing that their computer is in need of support, or by directing users to install desktop sharing software to gain access to a victims’ computer and plant malicious files on the system. To legitimize their claim, a phone tech may use a few different tactics, which can include directing users to Windows Event Viewer, or claiming a fake customer service agent number. This provides a bit of incentive for the unsuspecting victim to call the tech support number on the page. It is possible to close the page, but it takes a bit of tech know-how. The webpage will not have the option to close it like a normal web browser window, even though it is only a web page.

Both the webpage and the phone call can contain a threat to disable the user’s computer to prevent further spreading of the infection. A computer tech claiming to represent a large, reputable firm, like Microsoft, calls their potential victim and tells them that their computer has been identified as having been infected with several viruses.Īlternatively, the user gets a web page that pops up fullscreen, front-and-center, claiming that a virus or even several viruses have been detected on their computer. This one usually begins with a phone call. One of the big scams running the rounds lately doesn’t start with an email.

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